Coming Q3 2026
Intelligence Pack
Instance comprehension for the teams who inherit the mess.
Included with all Drift Guard pilot customers. Generally available Q3 2026.
What's included
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Instance onboarding brief
Scale, customization level, top routing groups, ghost groups, recent changes — generated in seconds.
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Ownership inference map
Who actually owns each routing-critical entity, inferred from group manager, ticket history, and correction memory.
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Ghost group cleanup priority
Safe to deactivate vs. needs review vs. leave alone — with downstream reference counts.
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Pre-upgrade readiness assessment
Which entities are at risk before your next ServiceNow release, ranked by routing impact.